Technology

Companies deliberately design customer service friction to discourage refunds and claims, according to research into a practice academics call "sludge." The term, coined by legal scholar Cass R. Sunstein and economist Richard H. Thaler in their updated version...

Her relapse into depression felt like defeat—but it offered vital clues to achieving lasting psychiatric relief.The 67-year-old woman from Alabama had already endured four major depressive episodes in her decades-long battle with mental illness. After exhausting numerous medications and...

In a literal sense, digital engineering is as old as the first back-of-the-napkin sketch that was shoved in a pocket before being modeled in a computer-aided design program. Those pencil marks became data points, and they were soon joined...

An anonymous reader shared this report from the tech news site The Register:The U.S. Cybersecurity and Infrastructure Security Agency (CISA) and the National Security Agency (NSA) this week published guidance urging software developers to adopt memory-safe programming languages....

Mark Chen, the chief research officer at OpenAI, sent a forceful memo to staff on Saturday, promising to go head-to-head with the social giant in the war for top research talent. This memo, which was sent to OpenAI employees...